OPERATIONS CASE STUDY
Over the last ten years, Learning4Leaders have supported a number of businesses through turbulent periods which has necessitated stepping into line management roles.
Our interim managers have the skill to settle and improve performance as well as having one eye on long term recovery. Experienced role models within the industry; we consistently ensure business not only recover, but deliver sustainable profitability through the adoption of best practise processes.
Stepping in as head of operations for one of the biggest ready meal sites in Europe, Learning4Leaders Interim Leadership team was bought into a site that was failing to deliver in all parts of the business. Customer confidence was disappearing, site performance was haemorrhaging cash and operationally all KPI’s were sliding rapidly.
Learning4Leaders ensured the steady, consistent and reliable recovery across all parts of the operation. In addition, ensured plans were in place post the interim period to continue to improve performance against all departmental KPI’s.
Understanding the need for rapid recovery, the approach was focused on three key areas:
To have structured and disciplined meetings throughout the day to ensure there was the appropriate level on focus on meeting the daily challenges on service level (internal and ultimately external). This ensured that every day the management team were energised, enthused and engaged in wanting to be part of the recovery process.
To coach the management team to adopt new ways of working and delivering on commitments. In addition, a key part of the success was encouraging the management team to identify some of the historical best practises that had been lost and actively encouraging the team to re-adopt the processes that had historically worked. Once re-instated, an ongoing process of improvement was lead and encouraged across the whole operation.
To support shop floor teams to own their performance. Coaching in process mapping, line mapping, short interval control, daily huddles and performance reviews provided a framework where operational teams felt empowered and supported to own and improve performance on an hour by hour and day by day basis.